In this section, we have compiled answers to the most frequently asked questions about our products, delivery, returns, and other important topics. If you can’t find the answer to your question, contact us — we will be happy to help! 

📞 +37120603222 📧 veikals@almont.lv

Yes, we offer discounts for registered users, companies, as well as when products are purchased in full packages. When making a purchase, each product page allows you to select the “buy full package” option — in this case, the system automatically calculates the applicable discount. For larger orders or individual corporate cooperation offers, we invite you to contact us to arrange special terms: 📞 +37120603222 📧 veikals@almont.lv

Yes, all our products that fall under Category 2 and 3 personal protective equipment come with safety certificates. A reference to the certificate can be found in the Declaration of Conformity attached to the product page. If the declaration is not available on a specific product page, please contact us: 📞 +37120603222 📧 veikals@almont.lv

Unfortunately, it is not possible to try on items when purchasing through the online store. If the ordered product (e.g., shoes or clothing) does not fit or is not suitable, you can return it in accordance with our return policy. To help choose the right size, we recommend checking the size chart before purchasing or contacting our customer service team, who will be happy to help you find the most suitable option. For more information on delivery and returns, please refer to the “Delivery and Returns” section.

We offer several convenient delivery options so you can choose the one that suits you best:

• Delivery to a parcel locker (Omniva, DPD, Venipak) – a fast and convenient way to receive your order at the nearest parcel locker.

• Courier delivery to your home or workplace – the item is delivered directly to the specified address.

• Pickup from our store – free of charge, at Nīcgales Street 36a, Riga.

For more information about delivery methods, costs, and timeframes, as well as returns, please see the “Delivery and Returns” section.

Online exchanges are not processed directly. If you wish to exchange a product, please first return the item that does not suit you, and then place a new order for the desired product.

Exchanges can also be made at our physical store – Nīcgales Street 36a, Riga.
Before visiting the store, we recommend calling +371 20603222 to confirm the availability of the specific item.

Opening hours: weekdays from 8:00 AM to 6:00 PM.

For more information about delivery terms and the return process, please refer to the “Delivery and Returns” section.

Yes, as soon as your order has been shipped, a confirmation email will be sent to the provided email address with the tracking number and a link to the carrier’s tracking system (e.g., Omniva, DPD, or Venipak).
Using this link, you can track the status and delivery progress of your shipment in real time.

If you have not received the tracking information, please contact our customer service team:

📞 +37120603222
📧veikals@almont.lv